Privacy policy

Uncle Gym Ltd

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from unclegym.co.uk (the “Site”).

Personal Information We Collect

Information You Provide

When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Payment information (processed securely via third parties)
  • Email address
  • Phone number (if provided)

Automatically Collected Information

When you browse our Site, we automatically collect certain data:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on site
  • Referral source (e.g. Google search)
  • Cookies and tracking data

This helps us improve performance, user experience, and marketing.

How We Use Your Information

We use your personal data to:

  • Process and fulfil orders
  • Communicate with you about your order
  • Send order confirmations and delivery updates
  • Send marketing emails (if you opt in)
  • Recover abandoned carts
  • Improve website performance and user experience
  • Detect and prevent fraud

Marketing Communications

If you opt in, we may send:

  • Promotional emails
  • Offers and discounts
  • Product updates

You can unsubscribe at any time using the link in our emails.

We may also send abandoned cart reminders, which you can opt out of.

Sharing Your Information

We do not sell your personal data.

However, we share information with trusted third parties to operate our business:

Shopify

Our store is hosted on Shopify Inc. They provide the e-commerce platform we use to sell our products.

Payment Providers

Payments are processed securely through providers including:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay

We do not store your full payment details.

Shipping Providers

We use Royal Mail (Tracked 24 & 48) to deliver your orders.

Analytics & Advertising

We use:

  • Shopify Analytics
  • Google Search Console
  • Meta (Facebook/Instagram) Ads

These services may collect data such as:

  • Website activity
  • Interaction with ads
  • Device and browsing behaviour

This helps us improve our marketing and reach relevant customers.

Cookies

We use cookies and similar tracking technologies to:

  • Keep your cart active
  • Improve site performance
  • Analyse traffic
  • Support advertising campaigns

By using our Site, you consent to the use of cookies.

You can control cookies through your browser settings.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders
  • Comply with legal obligations
  • Resolve disputes

Your Rights (UK GDPR)

If you are a UK or EU resident, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

To exercise these rights, contact:
support@unclegym.co.uk

Data Security

We take reasonable steps to protect your information, including:

  • Secure Shopify infrastructure
  • Encrypted payment processing
  • Limited access to personal data

However, no online system is 100% secure.

International Visitors

Although we only ship within the UK, our Site may be accessed internationally.

By using our Site, you understand your data may be processed in the UK or other jurisdictions where our service providers operate.

Children’s Privacy

Our products are intended for general use, but:

  • We do not knowingly collect data from children
  • Certain products (e.g. high caffeine or weight loss supplements) are not recommended for children or teenagers

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Contact Us

For more information or questions about this policy, contact:

support@unclegym.co.uk