Frequently Asked Questions
Orders & Purchases
Can I cancel or change my order after placing it?
Can I cancel or change my order after placing it?
Yes — as long as your order hasn’t been dispatched yet, we can usually help with cancellations, address changes, or order edits.
Once your parcel has been shipped, we’re unable to make changes while it’s in transit. However, you can still return the order to us, and we’ll issue a refund once it arrives back with us and has been checked.
How can I track my order?
How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with your Royal Mail tracking details included.
All orders are sent using tracked delivery services, so you’ll be able to follow your parcel’s journey from dispatch through to delivery.
What if I entered the wrong address?
What if I entered the wrong address?
If you’ve entered the wrong shipping address, contact us as soon as possible and we’ll do our best to update it before your order is dispatched.
Unfortunately, once an order has been shipped, we’re unable to change the delivery address while the parcel is in transit.
What payment methods do you accept?
What payment methods do you accept?
We accept a wide range of secure payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and more.
All payments are processed securely at checkout for a fast and safe shopping experience.
Shipping & Delivery
How long does delivery take?
How long does delivery take?
Most orders arrive within 2–4 business days from the time they’re placed.
Orders are shipped using Royal Mail tracked delivery services, and you’ll receive tracking information as soon as your parcel has been dispatched.
When will my order be dispatched?
When will my order be dispatched?
We aim to get all orders packed and on the move within 48 working hours.
Orders are dispatched Monday to Friday using Royal Mail tracked delivery services. Orders placed over the weekend or on bank holidays will be processed on the next working day.
Do you deliver outside the UK?
Do you deliver outside the UK?
At the moment, we only ship within the United Kingdom.
We may expand internationally in the future, but for now we’re focused on keeping UK delivery fast, reliable, and affordable.
What happens if my parcel is delayed?
What happens if my parcel is delayed?
While most orders arrive on time, occasional courier delays can happen — especially during busy periods.
If your tracking hasn’t updated for an extended period, contact us and we’ll look into it for you. In line with Royal Mail guidelines, parcels are considered lost after 10 working days, and if this happens, we’ll make things right with a replacement or refund.
Returns & Refunds
What is your returns policy?
What is your returns policy?
We offer a 30-day returns window on unopened products.
To be eligible for a return, items must be unused, sealed, and in their original condition and packaging. Once we receive and inspect your return, refunds are issued back to your original payment method.
If your item arrives damaged or faulty, contact us at support@unclegym.co.uk and we’ll make things right as quickly as possible.
Can I return opened products?
Can I return opened products?
For hygiene and safety reasons, we’re unable to accept returns on opened supplements or products with broken seals.
To be eligible for a return, items must be unused, sealed, and in their original condition.
How do I start a return?
How do I start a return?
To start a return, contact us at support@unclegym.co.uk with your order number and the reason for the return.
If your item is damaged or faulty, please include a clear photo so we can help resolve the issue as quickly as possible.
What if my item arrives damaged?
What if my item arrives damaged?
If your order arrives damaged or faulty, contact us at support@unclegym.co.uk as soon as possible with a photo of the item and a brief explanation of the issue.
We’ll review everything quickly and work to resolve the problem with a replacement or refund where appropriate.
How long does a refund take?
How long does a refund take?
Once your return has been received and checked, refunds are issued back to your original payment method.
Please allow up to 10 working days for the funds to appear, depending on your bank or payment provider.
Supplements & Usage
Are your supplements authentic?
Are your supplements authentic?
Yes — we only source products from trusted and established UK distributors and brands.
All products sold by Uncle Gym are genuine, sealed, and supplied through official distribution channels.
How do I know which supplement is right for me?
How do I know which supplement is right for me?
This depends on your goals, experience level, diet, and training style.
We regularly post educational blogs to help break things down in a simple way, and we’re always happy to help answer general supplement questions too. While we can offer guidance based on experience, our advice should never replace professional medical advice.
Can I use multiple supplements together?
Can I use multiple supplements together?
Many supplements can be used together safely and are commonly “stacked” depending on your goals.
However, some products — especially those containing caffeine, stimulants, or weight loss ingredients — may not be suitable to combine. If you’re unsure, feel free to contact us or speak with a healthcare professional before use.
Are your supplements suitable for beginners?
Are your supplements suitable for beginners?
Yes — many supplements are beginner-friendly and designed to support general health, fitness, energy, hydration, or recovery.
That said, some products may contain strong stimulants or specialised ingredients, so it’s always important to read the label carefully and start responsibly if you’re new to supplements.
Do supplements expire?
Do supplements expire?
Yes — all supplements have a best before or expiry date.
We only ship products with suitable shelf life remaining, giving customers plenty of time to use them before expiry when stored correctly.
How should supplements be stored?
How should supplements be stored?
Most supplements should be stored in a cool, dry place away from direct sunlight and excess heat.
Always keep products sealed properly after use and follow any additional storage instructions listed on the packaging.
General
How can I contact Uncle Gym?
How can I contact Uncle Gym?
You can contact us anytime at support@unclegym.co.uk and we’ll do our best to get back to you as quickly as possible.
Whether you’ve got a question about an order, a product, or supplements in general, we’re always happy to help where we can.
Do I need an account to order?
Do I need an account to order?
No — you can check out as a guest without creating an account.
However, creating an account can make it easier to track orders and manage your details for future orders.
Do you offer supplement advice?
Do you offer supplement advice?
We’re always happy to help with general supplement questions and point you in the right direction based on your goals.
We also regularly post educational blogs covering topics like performance, recovery, focus, hydration, and more. However, any advice provided by Uncle Gym should not be considered professional medical advice.
Where can I find ingredients and nutrition information?
Where can I find ingredients and nutrition information?
You can find ingredients, nutrition information, serving sizes, and usage directions directly on each product page.
If you need any extra information before ordering, feel free to contact us and we’ll do our best to help.
Do you have a physical store?
Do you have a physical store?
No — and that helps us keep prices competitive.
Physical stores are expensive to run, and we’d rather focus on great products, fast delivery, and better value for our customers.
No fancy storefronts. Just supplements, a stock room, and the best deals we can offer.
